Pointz Plus is a premium subscription service offered by Pointz, designed to enhance your biking experience with exclusive features and benefits.

Plus features include unlimited safer, customized routes, battery use estimation in routes based on your e-bike’s range, more accurate ETAs, maintenance tracking and notifications, and 24/7 roadside assistance.

The annual subscription for Pointz Plus is $79.99, which breaks down to approximately $6.67 per month when paid annually.

As a small team dedicated to advocating for better biking infrastructure, introducing Pointz Plus allows us to sustain our operations while continuing to improve our services without compromising your privacy or selling your data. Read our announcement here.

You can subscribe to Pointz Plus within the Pointz app. Simply follow the prompts to upgrade to Pointz Plus.

Yes, you can cancel your Pointz Plus subscription at any time. Your subscription will remain active until the end of the current billing cycle.

Yes, we're committed to continuously improving Pointz Plus and adding new features based on user feedback and industry advancements. Your subscription ensures you'll have access to all future updates and enhancements.

Upon subscribing to Pointz Plus, you will receive a confirmation from our partner, Better World, within 7 business days. This confirmation will outline the details of your roadside assistance coverage. You are entitled to 2 service calls up to 30 miles per year. This includes transportation of your bike and yourself to either a bike shop or your home.

To request roadside assistance, simply call the number provided below. Better World Club operates a 24/7 service throughout the US, ensuring you're covered no matter where you are. It's important to note that this service is valid anywhere in the US, and you should allow 5-7 business days for our partner to register you for the service. Please be aware that roadside assistance is not available during the free trial period. To activate your roadside assistance faster, we recommend completing your payment within the app and then reaching out to us via email. Please find more information about roadside assistance here.

Logging in is necessary to ensure that your subscription is linked to your account and accessible across multiple devices. Our roadside assistance partner also needs your email, phone number, and home address to set you up with their service.

We currently offer an annual subscription for Pointz Plus to streamline our billing process and provide the best value to our users. This also simplifies the partnership with our roadside assistance provider.

Yes, subscriptions automatically renew annually. However, you can always cancel your subscription at any time before the renewal date through the “Manage Subscription” button in the app.

Yes, your Pointz Plus subscription is linked to your Apple ID/Google Play account, allowing you to access premium features on multiple devices as long as you are logged in with the same credentials on both devices.

We offer a 7-day trial for Pointz Plus to give you the opportunity to experience the premium features firsthand before committing to a subscription. During the trial period, you'll have access to all the features of Pointz Plus except for roadside assistance. This trial allows you to explore the benefits of personalized routing, e-bike range estimates, and other exclusive features. If you find Pointz Plus to be valuable during the trial period, you can choose to subscribe which will unlock roadside assistance. If you have any further questions or concerns about the trial or subscription, please feel free to reach out to our support team for assistance.

You can reach out to the Pointz team by emailing us at hi@bikepointz.com. Additionally, you can fill out our contact form on our website or app to send us a message directly. We value your feedback and are here to assist you with any questions or concerns you may have. Don't hesitate to get in touch with us!

Below is a chart that highlights the differences between Pointz Plus and the free app.